Mystery Research, anonymous company testing, is the most suitable way of identifying weaknesses in customer relationships. Through Mystery Testing real purchasing or consulting situations are evaluated based on standardised processes. This ultimately results in an objective working knowledge of how to win over your target customer groups.
Mystery Research can be applied in various ways. concertare deploys specially trained shoppers, who are able to induce conversation authentically and evaluate them. Usually shoppers of our shopper base are selected for testing. If required it is possible to recruit shoppers from the customer base.
The services offered by concertare in the field of Mystery Research are the following:
For information about working in Mystery Research (including job requirements and locations) please click on Basic Information Mystery Research.