Transactional customer survey

High-quality feedback through timely surveys

Transaction-related customer surveys are a method for obtaining information from existing customers regarding their expectations, satisfaction with a currently used service reference.

After a transaction (information request, purchase, service claim, complaint, etc.), a transaction-related customer survey generates data and control information on customer needs, experiences (CX). and satisfaction with this transaction.

SURVEY METHODS

  • Written
  • Online
  • Telephone
  • Personal

DIFFERENTIATION FROM SIMILAR INSTRUMENTS

  • Periodic customer survey: Survey at a certain frequency, usually annually or every two years.
  • Continuous customer survey: Permanent survey of customers spread over the year

SERVICES BY CONCERTARE IN TRANSACTIONAL CUSTOMER SURVEYS

Each year, concertare conducts many thousands of transaction-related customer surveys nationally and internationally in all industries and with all methods.

Methodologically proven formulations exist for many questions, and benchmark data can be provided when these are used. Benchmark data makes it possible to determine the relative position of one's own company compared to other market participants.

concertare provides IT-supported instruments with which transaction-related surveys can be carried out very efficiently, and real-time results can be reported automatically to any number of recipients.


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