An action plan for improvement will be designed in collaboration with responsible employees. Therefore the main results of customers’ perspective will be discussed and put into a strategy to develop ways of improvement. This is done in a workshop with the target to precisely formulate an action plan, including milestones and schedule.
Procedure, results and derived measures are always individual to a company. concertare has experience in a variety of projects in various sectors and contents. Thus, our procedures are at a high level of acceptance.