Training and Coaching
IMPROVING THE QUALITY OF CUSTOMER CONTACT WITH EFFICIENT METHODS
Education and training of employees are important components of customer relationship management in order to achieve acceptance and lived customer orientation at all levels.
concertare exclusively offers training measures, which are designed taking into account company-specific and needs-specific circumstances.
The contents imparted concentrate on persons and activities with customer contact. The measures are led by experienced trainers or moderators. Depending on the task, seminars, workshops, or coaching sessions are organized.
In the process, concertare uses tools for efficient self-management. With these tools, the managers in the company can carry out a large part of the education and training measures themselves. This enables a cost-effective, individual design of the learning content and immediate implementation in practice.