Processes and Customer Touchpoints

DESIGN OF PROCESSES AND CUSTOMER Touchpoints

Together with you, we develop concepts for improved processes in the dialog with the customer. Starting points can be, for example, customer care, customer service, or internal processes. The steps developed serve to provide better customer care, exploit acquisition potential or generally improve the quality of customer contact.

The conceptual approaches build on the analytical findings and can be supported by surveys or test consultations. They are naturally dovetailed with your strategic goals. Where necessary, we include tools for customer relationship management or similar in the recommendations for action developed and support you in their introduction.

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