Our name is our mission.
concertare is an Italian word meaning ‘to bring into consonance’. We aim to synergize the performance of companies with the requirements of their clients.
We are specialists in customer relations. Since 1998, we offer a full range of services designed to facilitate long-lasting and valuable relationships with customers. We help our clients to identify areas with potential for optimization and in the process of implementing improvements. Our goal is to design durable and profitable customer relationships.
We employ specific market research methods through the conduction of mystery research and surveys to identify customer expectations, satisfaction and opinion about your company.
Precise strategies, action plans and best practices derive from the outcomes of our research.
We provide coaching, train-the-trainer concepts and tools for self-organization to implement improvements and further development for your employees. Our philosophy and innovations are born from practical experience. Our employees possess several years of practical experience and management, providing your company with a broader view of specialized customer knowledge.