The insurance sector is encountering changes, today more than ever: new restraints in its legal regulation, falling profit margins and declining customer loyalty. This means that sales strategies and customer relations are increasingly important for survival.
With an integrated assessment of customer wishes, customer care and customer satisfaction, concertare can quickly translate both regional and centralised data into a realisable optimisation strategy.
Previously completed projects:
- Test consulting
- Sales surveys
- Customer surveys
- Process analysis
Clients and projects (excerpt):
BHW, Concordia, Deutscher Ring, DEVK, Direct Line