The standardised nature of the product, big price cuts, limited consumer interest as well as the sheer volume of customers means that a comprehensive and specialised strategy is essential.
concertare conducts large scale research into customer needs, satisfaction and experience. This is carried out quickly and efficiently, and from this concertare constructs an optimal solution to the problem of customer serivce.
Clients and projects (excerpt):
ENBW, eon, RWE