Call Center / Service Center
Call Centers and Service Centers are an established important instrument, to assure an efficient individual customer contact. The training, motivation and behaviour of the Call Agents are the mark of quality in any such customer contact.
concertare offers a modular and integrated quality-development system, either for internal or external call centers. The quality-development system includes modules for the systematic assessment, communication and training of centre operatives at work.
Previously completed projects:
- Mystery Calls
- Mystery E-mails
- Mystery Mails
- Call Monitoring
- Employee training (Blended Learning)
- Employee surveys
Clients and projects (excerpt):
ADAC, Avitos, Direct Line, Fonetix